Offering a Digital Customer Service can reduce costs and improve the customer experience.
If you’re a digital business operating in the 21st century then why not move your customer service model into a social media and live chat environment?
Whether you already have A.I. or not, the handover to chat or social media is seamless and offers your customer base a really powerful customer experience.
Are you customers important to you?
Imagine a world where the customer gets answers to their questions real time (chat) or in their own time (social). Digital customers are used to communicating with message format and timeframe. Without interrupting your customers day we can offer support in your customers own time, rather than having them work in our time (phone). In fact, most businesses offering social media customer support see their highest CSAT scores through this channel, and it helps promote your brand too.
Your customers and your marketing department will love us!
Are you CS costs getting out of control? Apart from finding out if/why contacts are increasing check your contact methods. Phone, Email and Webform are the most costly contact channels. Email and Webform take so long to deal with, especially if there is an ongoing dialogue, it’s little wonder you see lower CSAT scores and more agent hours. Whilst Phone support offers great first contact resolution and is personable, agents can handle only 1 call at a time, which means you keep having to staff up to deal with incoming calls. Start using a new approach now, your customers will love it and you will see costs reducing as a result.
We offer amazing customer service outsourcing for your business utilizing chat and social media channels to create a phenomenal service offering, which is efficient, effective and digital.
Fill in this super simple form now and we’ll be in touch or call +356 2703 5703