Customer Service Outsourcing/Offshoring - MadeYou 2019
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How we #MadeYouOutsource customer service outsourcing

We know that the customer experience is the fundamental differentiator for businesses today.

 

Small and perfectly formed MadeYou Outsource is a boutique, low cost, high value-added customer service outsourcer / offshorer. We’re based based in our state-of-the-art office in Gudja, Malta.

 

Affordable outsourced customer service excellence for start-ups and SMEs

 

We first putting smiles on the faces of our clients and their customers in 2017. MadeYou Outsource offers customer service outsourcing / offshoring options for small and medium sized enterprises (SMEs) in Malta, the UK and across Europe. Led by Luke Todd who has an unparalleled 25 years’ experience as both client and outsourcer. Our boutique outsourcing service is particularly tailored to optimize customer service for digital brands. But whatever the nature of your business or enterprise, MadeYou Outsource provides excellence in outsourcing at an affordable price.

 

We offer multi-channel customer service with platforms including: phone, email, live chat, SMS, Facebook, Facebook Messenger, WhatsApp, Instagram, Twitter and LinkedIn. All this from from 9am to 9pm, 7 days a week, 365 days a year.

 

With low operating costs and working to incredibly high standards we have an international team. Built of UK and Maltese nationals all have superb spoken and written English, making doing business easy across Europe and beyond.

 

Work with us and you will benefit from stress-free outsourcing / offshoring experience. This is because our expert team will help you to cut costs while retaining your customer base, and, making them really feel the love for your business, your products and services, and, you!

 

Plus MadeYou Outsource won’t just do the job for you but will provide you with absolutely invaluable customer insights as well.

 

So putting it all very simply, our MadeYou Outsource team will deliver the customer service your business needs. We’ll make your customers feel happy and satisfied, and, help your business to grow. What’s not to like?

 

And, as MadeYou Outsource is located within in the European Union, you can be sure that our processes are fully GDPR compliant.

consultancy, customer service, outsourcing, customer care, call centre, business development, team building
consultancy, customer service, outsourcing, customer care, call centre, business development, team building

Our Services

Outsourced specialist Customer Service interventions

If you have a problem, if no one else can help, and if you can find them…..maybe you can hire The A-Team!

 

MadeYou Outsource also offers outsourced specialist customer service interventions for customer service centres of all sizes.

 

Our interventions are designed to take the pressure off with MadeYou’s crack Outsourcing Team able to take on and complete quickly and effectively specific tasks and challenges faced by many customer service centres. These include:

 

  • backlog of unresolved contacts
  • third party facilitation of debt resolution / credit control

 

The MadeYou Outsource A-Team are also your go-to team when you have high value customer service opportunities. For when you need that something just that little bit sparkly and extra special, and in particular, when you want to personalise your services for VIP customers.

 

Finally we are experts in the business-critical art of sensitive and supportive negotiation. So MadeYou Outsource’s team must be the obvious choice for the gaming industry. Especially when it comes to fulfilling your Responsible Gambling / Gaming responsibilities, because we will do just that and then some.

 

 

It takes specialist equipment, knowledge and techniques to keep the family silver sparkling, and MadeYou are THE high-value VIP customer specialists for your customer service centre.

consultancy, customer service, outsourcing, customer care, call centre, business development, team building
consultancy, customer service, outsourcing, customer care, call centre, business development, team building
consultancy, customer service, outsourcing, customer care, call centre, business development, team building

Social Media Customer Service.

Social Media is fast becoming the favoured channel for customers to contact companies. Are you ready? NO? Don’t worry, with decades of experience in Customer Service we’re the experts! Outsource your social media Customer Service to us, well handle it all! We’ve worked with companies like eBay, classifieds site, gumtree.com as well as Bizzby. We’re really amazing at it!

Customer service consultancy.

Don’t let your customer service centre operation give you headaches! You know that you want to improve the way your customer service centre operates. Sometimes you’re not sure how to do it and you need some expert advice.

 

Or maybe you’re using the phone, web form and email as contact channels and know that the costs of doing so are too high. Live chat and social media are high on your agenda to integrate, you know you have to do it and you need to get it right first time.

 

Whatever your customer service challenge, problem or opportunity, we will listen to you, support you to identify what you need. We’ll then help you to choose and implement the right CRM and live chat technology for your business. Then, select and train your teams and develop the right processes to enhance your Return on Investment (ROI).

 

PS! We are also big fans of using Facebook Messenger and / or WhatsApp to put great customer service quite literally at your customers’ fingertips.

 

And it doesn’t stop there! There are loads of other ways MadeYou Outsource’s Customer Service Consultancy can support your customer service function including:

 

  • a full audit of your current feedback mechanisms
  • gathering and making sense of your Net Promoter Score (NPS) and CSAT Customer Satisfaction Data Analysis
  • spotting trends and analyzing their meaning
  • leveraging your Net Promoter Score data to help you build a customer-focused business
consultancy, customer service, outsourcing, customer care, call centre, business development, team building

Who we are

 

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Luke Todd – Chief Executive Officer MadeYou

Luke leads MadeYou Outsource and for the past 25 years has been supporting companies (start-ups through to global brands) to deliver an outstanding customer experience. All this whilst controlling, and then driving down costs. He has helped raise net sales by more than £500k per annum, reducing costs by over £1m. He has increased CSAT (Customer Satisfaction) scores by 10% during the same period of time. With extensive experience as both a client, and outsourcer, Luke offers unparalleled 360 degree experience.

 

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James – Customer Happiness Team Leader

James takes care of the other Customer Happiness people and brings harmony to the team. He’s also client facing and works brilliantly with our clients and translating what they need into practical solutions the team can deliver. Along with the rest of the team he loves music and in fact the team is so tight, they even jam together!

 

 

We’re absolutely lovely people with bags of experience and bucket loads of ideas, so please talk to us today and find out how MadeYou Outsource can help your business.

Interested?

consultancy, customer service, outsourcing, customer care, call centre, business development, team building