Project and Stakeholder Management
Duration: 2 sessions of 4 hours each
This course is designed for delegates to develop their communication skills in relation to managing stakeholders and projects across various departments and levels.
We spend the first session discussing communication skills and focussing on assertive behaviour, confidence and listening skills. Then we discuss identifying stakeholders and their appropriate level of engagement to ‘your’ piece of work/project.
In the second session, we delve deeper into how to communicate with different project elements and managing any emotional stakeholders in an engaging way to avoid conflict. We finish with how to keep your project on track by managing stakeholders effectively, utilising real examples wherever possible.
“I found the course to be very interesting. The RASCI was something I never had the opportunity to explore before and now that I got back to work with this knowledge, I am able to relate to it more effectively.
Before I attended, I did not expect for such an informative and fun training, as I am usually quite bored with informatory trainings. Although you managed to change this around. The activities were truly fun, especially the A3 paper one that showed how important clear and simple communication is.
Finally, I would surely consider attending another one with your company, if there is a training course within my interests.”
Alexia Frendo – Customer & Investor Relations – Malta International Airport
- how to identify key stakeholders
- focus on communication being key to success
- the RASCI model (Responsible, Accountable, Supportive, Consulted, Informed) and it’s benefits
- how RASCI can apply to any project and give structure
- what, when and how to communicate to stakeholders
- dealing with emotional / irrational stakeholders