Insights into the MadeYou Team and what they're up to - MadeYou.eu
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James joined MadeYou in our outsourcing department as a Customer Happiness Executive and was quickly promoted to the Team Leader and now he’s passed his probation. In typical MadeYou fashion the bosses got him a little something to say thank you for his hard work,......

There’s great copywriting and there’s words. And so the saying goes, sometimes you just can’t see the wood for the trees. When you’re running a business, leading busy teams, or your life generally feels like it’s just non-stop 24/7 it is so easy to get......

Read about how James, Customer Happiness Team Leader, manages his team to deliver epic customer experiences on the Bizzby account.   I love working on the Bizzby account! We have such a great team and I love the fact we balance having a really fun......

Here’s how Julian, customer services agent, sees exceptional customer service working on the Bizzby account… Here at MadeYou we deliver excellent customer service because we care about the product and making sure it’s being delivered at the highest standard. Nothing is more frustrating than being......

We are running our “Keep Calm It’s Only a Project” course at the end of March 2019.  In short this is a ‘project management/stakeholder management’ course for those managers who are taking ownership of projects but have little/no project management experience. Over the course of......

Gumtree.com is an online classifieds and community website and part of the eBay group. Classified ads are either free or paid for depending on the product category and the geographical market. It is now the UK’s largest website for local community classifieds and is one of......

Establishing a multichannel contact centre in-house is expensive. It requires investment in facilities, equipment, technology and human resources. For many companies costs can be managed better – and customer satisfaction improved – by outsourcing. Read on to discover key reasons why it makes sense to......

For some the thought of contact centre outsourcing runs a shiver up and down their spines. That’s a bit of a strange response really; after all, do they service their own cars, generally not. There are many benefits to contact centre outsourcing to Malta above......

We love Bizzby and Bizzby loves us! We provide contact centre support to Bizzby. They’re an app that connects customers with professional  trades people to do whatever job they require. That’s anything from fitting a TV bracket to helping them unblock a toilet or even......

The simple answer is experience! You’ve already decided you need outsourcer for your contact centre operation and now you’re on the hunt for the right partner. You probably have a tick list of technical and soft competencies that you need to be met to whittle......

Learn how build a talent retention culture from experienced Senior Operations Leaders. Luke and Kelly presented about Building a Talent Retention culture at the FHRD conference in October this year. Their seminar sold out before anyone else so they’ve decided to run it again for......

You need a digital agency that’s flexible enough to cope with your changing needs, right? Deciding on which agency you want to work with and to develop a relationship with is so important. There’s so many choices and you may be dazzled by big offices......

You wouldn’t take your car for a service and be happy with a trainee fix it for you would you?   It’s the same principal when it comes to choosing your social media and digital marketing agency. You’ll doubtless be visited by a sleek accounts......

We all know that building/growing a new business and engaging with current clients is done over social media, right? So how does this impact you as the owner of an SME? The obvious answer is MASSIVELY! You know you need to have a constant presence......