James - Team Lead - Customer Happiness - MadeYou.eu
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James – Team Lead – Customer Happiness

contact centre, call centre, contact centre agent, outsourcer, offshore, customer happiness

Read about how James, Customer Happiness Team Leader, manages his team to deliver epic customer experiences on the Bizzby account.


I love working on the Bizzby account!

We have such a great team and I love the fact we balance having a really fun time with delivering amazing customer experiences. We strive to give regular feedback on how best to improve our client’s systems and also on their approach to customer service, in general, with particular emphasis on the quality of customer interaction.

This is done by regularly collating information from the team, specifically in regard to frequent issues and any need for improvement, and discussing them together as a unit.

Leading the team I work closely with our client, Bizzby, to ensure transparent and timely updates.

James – Customer Happiness Team Leader