Both UK nationals with more than 25 years of experience in customer service centre management and consultancy, including senior roles in the financial and third sectors respectively; business partners Luke and Kelly relocated to Malta in 2015 when the opportunity arose and what a great decision it was.
MadeYou has its roots in Luke Todd and Co which offered consultancy services to business and organisations in Malta and the UK. Major growth followed when the business won a contract to lead eBay’s customer experience units. This involved optimising customer service centres, maximising efficiencies, profiling Net Promoter Score analytics, feeding fraud prevention strategy to the board and, in fact, providing all-round customer support consultancy services.
Through some adept promotion of this work on social media (thanks to Kelly’s fantastic Neuro Linguistic Programming skills), other firms began to show interest in Luke and Kelly managing their social media accounts. Island Sanctuary was signed on and Social Smile was born.
Luke and Kelly then established United Business Training, playing to their strengths as certified business coaches and trainers. A contract with Tipico kick-started this phase of the business, by delivering training sessions to their employees.
Luke’s background and approach to developing talent brought about significant operational change to the organisation, while Kelly, a qualified psychotherapist, concentrated on delivering behavioural change through bespoke training courses and one-to-one sessions.
In 2018 Luke and Kelly decided to bring together all of their services under one brand and MadeYou™ was born. The MadeYou™ portfolio now includes:
- MadeYou Think: culture, values, and team-building.
- MadeYou Grow: management training, leadership skills, and talent development.
- MadeYou Kewl: Quirky T-shirts, Hoodies, Tank-Tops and more.