“Strengthening businesses through people development.”

Luke has a strong background working for some of the world’s largest companies, such as eBay and Aviva Insurance. His primary focus has been customer experience, having been responsible for contact centres of up to 1000 people. He also has a remarkable track record for low staff attrition and developing an influential employee branding culture to attract new talent.

Nowadays, Luke focuses on strategic development for various clients, whether in talent development, 360 Feedback, Performance Review Calibration or C-Level coaching. Luke has an approach to developing talent that engages on a totally different level, bringing about significant behavioural change to drive careers and business potential.

When not working, Luke can be found surrounded by cats. Yes, he has 5 cats, and yes, he’s that person.

Kelly’s professional background is varied, to say the least. He’s worked from start-ups through to international financial institutions such as City Group, as well as managing teams in mergers and acquisitions. After returning to university as a mature student, he qualified as a psychotherapist and then as a Master of Neuro-Linguistic Programming (NLP). He then moved into the charity sector. Before moving permanently to Malta in 2015, he held a senior role in the health sector with responsibility for multiple locations and over 400 staff.

Today, Kelly is utterly passionate about how businesses can attract, retain and develop their talent. He’s also obsessed with helping individuals change their core mindsets to move forward positively.
Outside work, Kelly loves to play golf, travel and walk his dog, Monty.

Richard has worked in management and operational roles within the international financial sector as well as the hospitality and healthcare environments. With his operational background, he can develop others to think about both the business and the people cohesively.

He has experience working with various levels of management, and Richard can adapt his methods to support accordingly. Richard utilises his experience to effectively coach others to develop and excel. He’s an expert in delivering training for people who need help attaining specific management skills to enhance their careers.

When he's not in the office, you'll probably catch him on a plane, on his way to the next exotic location.

Kate has a strong background in the Travel Industry, where she worked as an Operations and Destination Manager. She also has experience in HR, which has given her great insights into effective management and team leadership. Kate uses her diverse skills to help individuals and teams reach their full potential.

One of Kate's biggest strengths is building positive team relationships. Her years of managing and training staff have taught her how to create a supportive and collaborative work environment. She's great at connecting with people and making them feel valued.

When Kate isn't working, she's all about planning her next holiday! She can't get enough of exploring new places. Oh, and spending quality moments with her loved ones.

Erika kicked off her career as a graphic designer, working for one of the largest foodstuff importers and distributors in Malta. Erika’s experience in marketing, combined with her creative mind and meticulous organisational skills, make her an integral part of the team. These traits led her to discover the wonderful world of digital marketing, where she’s currently thriving!

Her creative nature doesn’t stop at the office. In her spare time, you’ll find Erika in her crafts room working on her DIY projects or watching a good series, snuggled with her cat!

Jason’s creative awakening began when his love for design and digital marketing overshadowed his career in managing a small confectionery shop. He decided to go back to studying which allowed for his passion for graphic design to evolve. His hard-working nature and attention to detail led him to join our team with design being his primary focus.

When he’s not coming up with brilliant design ideas, Jason loves travelling and exploring new places or getting a good gaming session in with his friends.

Sara’s career has always been in customer service, and she worked for Thomas Cook for many years while living in Peterborough. She loved the busy and demanding environment and learnt to be organised and proactive in delivering exceptional service to clients. Since moving to Malta, Sara has spent the last eight years working in the DNA testing field as a customer service representative and has recently joined our MadeYou team as our Administration Co-Ordinator, where she is thriving and keeping everything in order.

When Sara isn’t organising and arranging, she loves to binge-watch a good series, walk her dog or crochet a blanket or jumper here or there.