contact centre outsourcing Archives - MadeYou.eu
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contact centre outsourcing Tag

[rev_slider alias="recruitment_campaign_my-1"][/rev_slider]   We're always improving and constantly growing, and this fabulous year wouldn’t have been possible without the endless hard work of our amazing MadeYou family (now bigger than ever!). It was fantastic to chit-chat, meet each other’s partners, and dance around the roof together💃. Thank...

  We had sssooo much fun at the Escape Rooms in Sliema for our team building event. Luke's team were our of their room the fastest but then again...

BIZZBY was looking for a new contact centre outsourcing partner and you can find out more here. BIZZBY is a London-based home services based app business. Founded in 2006 by entrepreneur Rohan Sinclair Luvaglio, BIZZBY provides a fast and trustworthy matching service between time-poor consumers and...

James joined MadeYou in our outsourcing department as a Customer Happiness Executive and was quickly promoted to the Team Leader and now he's passed his probation. In typical MadeYou fashion the bosses got him a little something to say thank you for his hard work,...

Read about how James, Customer Happiness Team Leader, manages his team to deliver epic customer experiences on the Bizzby account.   I love working on the Bizzby account! We have such a great team and I love the fact we balance having a really fun time with delivering...

For some the thought of contact centre outsourcing runs a shiver up and down their spines. That’s a bit of a strange response really; after all, do they service their own cars, generally not.

There are many benefits to contact centre outsourcing to Malta above many other international locations and here are just a few. These are the key points that any Head of Customer Operations or Chief Operating Officer will consider.
#1 - Cost benefit
Obviously the first thing that people think of when they’re contemplating off shoring their call centre is the cost benefit. You can chose to opt for India for example and the price is remarkably lower than the UK but that brings other issues.

We love Bizzby and Bizzby loves us! We provide contact centre support to Bizzby. They're an app that connects customers with professional  trades people to do whatever job they require. That’s anything from fitting a TV bracket to helping them unblock a toilet or even just...

The simple answer is experience!

You've already decided you need outsourcer for your contact centre operation and now you're on the hunt for the right partner. You probably have a tick list of technical and soft competencies that you need to be met to whittle your tender process. So what's left for you to be convinced about which one to choose?