For some the thought of contact centre outsourcing runs a shiver up and down their spines. That’s a bit of a strange response really; after all, do they service their own cars, generally not.
There are many benefits to contact centre outsourcing to Malta above many other international locations and here are just a few. These are the key points that any Head of Customer Operations or Chief Operating Officer will consider.
#1 - Cost benefit
Obviously the first thing that people think of when they’re contemplating off shoring their call centre is the cost benefit. You can chose to opt for India for example and the price is remarkably lower than the UK but that brings other issues.
24 January, 2019