Business Culture, Values, Team-Building - MadeYou 2019
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HOW WE #MADEYOUTHINK

We support companies of all sizes (from startups through to global brands) to understand what runs through their DNA and makes them unique.

 

While most business leaders understand the importance of organisational culture, many still struggle to grasp how to use culture as a key driver of performance.

 

Our team of culture change consultants can help.

 

Culture (an organisation’s collective behaviours) is the cornerstone of competitive advantage.

 

Companies with strong cultures saw a 4x increase in revenue growth. (Forbes)

consultancy, customer service, outsourcing, customer care, call centre, business development, team building

Our Services

360 Feedback Program.

MadeYou believes in the art of giving and receiving feedback as part of instilling an open culture- which is why we’re so pleased to offer our 360 Feedback experience to you and your team.

 

How does it work?

 

Through self-assessment and a full 360 survey, plus 1-2-1s before and after the results are collated, we can ensure your team are fully equipped to improve their own performance and chances of progression as well as that of their direct reports.

 

Why use 360 Feedback? 

 

Commonly used as a development tool, the program can provide a holistic view of individuals by gathering feedback from people they work and interact with.

 

What is 360 used for? 

 

  • To support individuals’ development areas
  • To gather and understand the perspective of others
  • To create and foster a feedback culture within your organisation

 

Find out more via our 360 Feedback blog.

Performance Calibration.

Calibration meetings allow you to discuss the individual performance of team members with the goal of ensuring that all managers apply similar standards across all employees. ​ All employees are evaluated on the same criteria – no matter who they report to.

 

Why Calibrate?

 

Calibration enables businesses to gain insight on performance, in addition to the manager’s​ prospective. By working with peers, an objective perspective of how well the individuals are perform​ing is developed- identifying the under performers, motivating the performers and highlighting where more investment is needed for the over performers​ on the team.

 

So, what is the Calibration process?

 

Before a calibration session, you will have determined the scoring benchmarks. Once you calibrate these scores and carry out the exercise, you will know how each agent is performing.

 

MadeYou will support you through the whole Calibration process, from the initial 360 feedback surveys to collating the information and highlighting the individual’s strengths and weaknesses. From gathering self-assessment forms and passing this information onto Managers, to setting a Calibration date between Head of Departments and Senior Managers to discuss the results before finally setting a meeting with Senior Managers to discuss the way forward.

 

Using calibration sessions is of great benefit to all stakeholders- from the client to management, team leaders and agents. Standardising scoring across the whole company helps to determine the quality of your staff, shows where coaching needs are, ensures you have the right people in the right roles and keeps those people motivated and invested in the company.

consultancy, customer service, outsourcing, customer care, call centre, business development, team building
consultancy, customer service, outsourcing, customer care, call centre, business development, team building

Culture Generation – Team Building.

These sessions are perfect for furthering team cohesion and bringing different teams together – this is very much a day to get to know your peers.

 

Perfect for newly formed teams (as well as your more ‘dinosaur-ic’ teams), the combination of our quirky and thought-provoking activities, together with our energetic facilitators ,will leave your team pleasantly exhausted at the end of these sessions- and when you look at the outputs it will be clear why.

 

So much knowledge and so many ideas will be released while the ethos of working as a team is truly embraced.

 

The process is triggered by a meeting between MadeYou Think and your company sponsor,  who will explain the key objectives you would like to address through your sessions.

 

Our amazing team then builds workshops and effective, tailor-made exercises that will give you and your sponsor exactly what you need.

 

We also utilise our Gallup-Certified Strengths Coach to work with individual team members to understand their unique talents and strengths. We then use their strong points to provide you with some funky profiling around team strengths and areas for you and your teams to focus on.

Business Consultancy.

We meet with your C-Level stakeholders to collect information about your company’s processes, values, culture and future plans. We also look to understand pain points which may be holding your business back.

 

Our team will then formulate initial plans with a focus on key areas of improvement. We then hold workshops with your C-Level team over two days to get a clearer picture of the business’s future.

 

Based on the findings from these workshops, we will then report back with our recommendations and any areas of concern- plus, of course, loads of ideas on how to overcome problems and make the most of all challenges presented.

 

This is the time for you to say “YES, enhance my business!”

 

Next we look to work with core operational people within your business.

 

We project-manage key change initiatives and look to maximise our immediate impact by identifying where any quick wins may be. We’ll also create a schedule for all the workflows required for your business or organisation to achieve the larger wins.

 

Working with us you can be sure that your business will experience some major changes which will ensure a brighter future…Whoop-Whoop!

consultancy, customer service, outsourcing, customer care, call centre, business development, team building

Interested?

consultancy, customer service, outsourcing, customer care, call centre, business development, team building