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Difficult Conversations with Underperformers

Navigate through uncomfortable conversations with ease, build essential managerial skills and help your employees overcome difficulties.

In A Nutshell

Ideal for

Team Leaders
Heads Of

# of Delegates

Min. 6
Max. 12

Delivery Options



4 hours

Group Price (Starting from)


Dreading To Confront Your Employees?

It’s safe to say that in life, most of us avoid dealing with confrontation.

As a leader, having difficult conversations goes with the territory. Yet, the majority of us are not taught how to handle difficult situations leaving us feeling unqualified to build a successful team.

We’ve Got Your Back!

The good news? We’re here to help you overcome those conversational anxieties!

Here at MadeYou, we want to give you the tools you need to break away from the fear of having difficult conversations and empower employees to realise their full capabilities!

Learning Outcomes

What to expect

This course is designed to help you understand the process of managing underperformers and build the confidence needed to have difficult conversations to focus on improvement.

By the end of the course, you will:

  • Identify the different types of underperformers.
  • Modulate your tone of for positive impact.
  • Take responsibility for recording clear, concise and objective notes during the management process.
  • Effectively give feedback to the recruitment or training department if the wrong candidate got the job in order to improve the process in future.
  • Deliver feedback to enhance performance.
  • Develop the relationship between manager and HR for support.
  • Understand where each team member’s performance lies in relation to others.
  • Understand the value of action plans, performance improvement plans and personal development plans.

Push Your Business Forward


Let’s start with a FREE consultation to understand your needs.


We’ll take your skills to the next level with our interactive training course.


Face difficult conversations and help your employees grow.

Don’t Let Uncomfortable Conversations Impede Your Success

Stop avoiding difficult conversations. Without confrontation, problems will only grow, making them harder to manage, affecting business output.

Most beneficial conversations to progressing in life are difficult ones, don’t miss out on opportunities because of a fear of conflict.

Have The Right Skills to Tackle Confrontation

Difficult conversations don’t need to be so difficult. By communicating and listening effectively, even the most awkward interactions can lead to positive results for both the employer and employee.

we don't like to brag, but

we're changing the game

I was looking for some useful and personal feedback related to current situations and also some roleplay with regard to possible scenarios. I think the information provided was very personal, efficient and fun. I will definitely take elements with me for future conversations. Thanks for the great, efficient and fun workshop. I had a great time and I thought it was very insightful.

JOI Gaming LtdCasino Operational Manager, 2023

I was hoping to extend my toolbox when it comes to having conversations with my employees, especially the difficult ones. I think Richard did an awesome job in sharing his experience and giving me hands-on tools to use in my daily routines. I would highly recommend it.

LeoVegasEngineering Manager, 2023


Which payment methods do you accept?

We accept bank transfers, PayPal, and Revolut.

We do not have the minimum number of delegates; can we still hold a face-to-face session?

For in-person sessions, the minimum number of delegates must be met. As for the remote session, we would need at least two delegates to be present online.

We do not have the minimum number of delegates; will the price be deducted accordingly?

No, the price will not be deducted. However, as an alternative option, we urge you to sign up for our newsletter to receive our monthly schedule for external courses. External courses are delivered to a mixed group of one-off delegates that need to attend a specific training course.

Can I apply as a private individual?

Sure! We run external courses on a regular basis. Please, sign up for our newsletter to receive our monthly schedule for external courses in your inbox. External courses are delivered to a mixed group of one-off delegates that need to attend a specific training course.

Where are the courses held?

This is entirely up to you. Our trainers can come to your offices or a venue of your choosing. Alternatively, we can book the sessions ourselves with one of our venue partners.

Do I need to take notes?

We’re not going to stop you if you feel comfortable taking your own notes. However, we always send a recap sheet to our delegates, detailing points from the training.

Are there breaks during the training course?

Yes, there are always two breaks in each session to allow you to reset your brain or quickly check that all is okay back at the office. 

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